Account & data deletion

Delete your BABY account

1. 1
   Sign in to your BABY account

   Sign in to BABY Web or an app currently available, and confirm it is the account you want to delete.

2. 2
   Open account settings

   Find “Delete account” and read the scope and required steps shown on screen.

3. 3
   Confirm your choice

   Follow the on-screen confirmation steps. Your account and the data within the specified scope will enter the deletion process and cannot be restored.

If you cannot sign in or find the deletion option, choose “Privacy & data rights” on the contact page. Do not send passwords or verification codes.

Data handling after account deletion

Deleting your account also removes your sign-in account and the in-app support reports, conversations, support replies and attachments submitted through that account. Once cleanup is confirmed, the record of that deletion operation is removed immediately, with no additional retention period. If processing is interrupted, necessary operation data is temporarily retained to finish cleanup; deletion is not shown as successful until it is complete.

Account deletion does not delete shared family care records. Existing records remain in the family, with the member name shown as “Deleted member”. Family owners must first complete the family-related steps shown in the app before deleting their account.

Check exactly what you want to delete

Deleting an account, one baby's data, and an entire family's data are separate actions. Check the selected target in the product before the final confirmation.

When an owner deletes family data

1. 1
   Remove invited caregivers

   If invited members remain, the system asks the owner to remove them first.

2. 2
   Select one family or baby

   Confirm one deletion target at a time to avoid deleting other family data by mistake.

3. 3
   Read the warning and confirm again

   Care records and photos within that scope cannot be restored once deletion is complete.

Invited caregivers

Invited caregivers cannot delete an entire family or baby profile. To leave a family, use the family-member features in the product or ask the owner to remove you.

Deleting an account does not cancel a subscription

Deleting the app or your BABY account does not cancel automatic renewal, including Web ECPay subscriptions. If you have an active subscription, confirm cancellation through the original purchase channel before deleting your account. For Web cancellation questions, use this website’s Contact page.